topic Re: Phone line not work in Talk

Phone line not work

Rachel10 — Sat, 02 Aug 2025 09:38:53 GMT

I been with sky for 13 years and only ever had one or two problems , I now have no phone line that works I have try different things to contact sky but they never got back to me

Re: Phone line not work

Mark39 — Sat, 02 Aug 2025 10:31:13 GMT

@Rachel10 try Sky's Service Status checker here, for any known problems that might be affecting your line.

Then try the simple connection test, even if your broadband is working ok.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Phone line not work

Rachel10 — Sat, 02 Aug 2025 11:09:52 GMT

I tryed all that and still not working, I know they change phone lines but I not had any messages say they was doing it yet , thanks you

Re: Phone line not work

Mark39 — Sat, 02 Aug 2025 12:29:40 GMT

@Rachel10 wrote:

I tryed all that and still not working, I know they change phone lines but I not had any messages say they was doing it yet , thanks you

Yes, at the moment you're only routinely switched to a digital landline if you move home, or upgrade your broadband technology. If you were being switched, you'd have a broadband Hub with an illuminated Voice light on the front panel.

You'll need to contact Sky to report the fault. If you have a mobile you could call. Alternatively try the options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

Re: Phone line not work

Rachel10 — Sat, 02 Aug 2025 13:53:14 GMT

Thank you do you know the phone number because ever time I try I don't get anywhere with it thanks

Re: Phone line not work

Mark39 — Sat, 02 Aug 2025 14:03:26 GMT

Yes, you can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home