topic Re: Phone line not working in Talk

Phone line not working

1wrighty — Sun, 27 Jul 2025 08:59:39 GMT

My home phone isn't working, broadband is fine. My phones all display a message "check phone line".. I've unplug£d, checked all cables but still nothing.. just a dead phone line.. any suggestions welcome. TIA

Re: Phone line not working

Mark39 — Sun, 27 Jul 2025 09:10:05 GMT

Welcome to this customer Community 🙂

Are you new to Sky Talk/Broadband, or recently upgraded your broadband technology? Or has your landline with Sky been working OK up to now?

Re: Phone line not working

1wrighty — Sun, 27 Jul 2025 09:27:48 GMT

10 years plus sky customer... issue appeared yesterday

Re: Phone line not working

Broons — Sun, 27 Jul 2025 10:20:04 GMT

Same here, just upgraded, all working apart from landlines? Any help appreciated

Re: Phone line not working

Mark39 — Sun, 27 Jul 2025 10:26:32 GMT

@1wrighty try the Service Status checker for any major, known issues in your area. If that shows nothing, try tehmsimple connection test, even if your broadband is working normally - if it detects a fault you'll be able to book an engineer there and then. Let us know how you get on.

https://www.sky.com/help/articles/broadband-diagnostic-start

If the above doesn't detect an issue, it's best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish