topic Re: BT Landline not working in Talk

BT Landline not working

Harry666 — Fri, 25 Jul 2025 08:25:35 GMT

My BT landline has stopped working - no dial tone. Open Reach have just repaired a broken cable coming into our property, and the broadband and Sky are all working, but the BT phone line is still dead. It plugs into the Open Reach Master socket alongside the router cable. I have tried various phones and have even tried plugging the phone cable into the router - still no dial tone.

Re: BT Landline not working

Mark39 — Fri, 25 Jul 2025 08:35:49 GMT

@Harry666 wrote:

My BT landline has stopped working....

Is your landline with BT or Sky?

Re: BT Landline not working

Harry666 — Fri, 25 Jul 2025 16:24:37 GMT

its a BT landline. Had it for years, before we had Sky. Now that we have just had a new copper cable to replace the old broken cable [from the street to our property] and a new internal wall socket , the router works fine, but the BT phone line is dead.

Re: BT Landline not working

Mark39 — Fri, 25 Jul 2025 16:40:11 GMT

If you're sure your landline is provided by BT (do you pay BT line rental?), it's BT you need to contact to report a fault.

Re: BT Landline not working

GD1 — Fri, 25 Jul 2025 16:49:47 GMT

@Harry666 wrote:

its a BT landline. Had it for years, before we had Sky. The network is Openreach not BT, they provide the infrastructure

Now that we have just had a new copper cable to replace the old broken cable [from the street to our property] and a new internal wall socket , the router works fine, but the BT phone line is dead. Who supplies your Broadband? Is it Sky as they will also provide the landline phone service too. Gone are the days that you leave your phone service with BT while moving your broadband service to another company, it will be both.

If you moved to Sky Broadband can you check if the broadband hub has a voice light? If so is it illuminated.

Re: BT Landline not working

Harry666 — Fri, 25 Jul 2025 17:15:22 GMT

Open Reach came and repaired the Copper cable and replaced the socket housing the router cable and the phone cable. Router works fine. Phone does not. There is a [copper] port on the router next to the router port that is labeled phone but Ive tried that too and that doesnt work. There is a "Talk" light on the front of the router but the light is off. We've never plugged the phone into the router before. We always pligged it into the socket. I need to find out how to get the phone line tested. Ive tried BT but they dont want to know. Probably because Ive been with Sky for so long so its now an Open reach issue. Do I need to call sky? Thanks for any advice

Re: BT Landline not working

GD1 — Fri, 25 Jul 2025 17:21:58 GMT

@Harry666 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: BT Landline not working

Teeneybooppz — Fri, 25 Jul 2025 17:30:11 GMT

My landline isn't working either. When I try to ring the landline number from my mobile it comes up as engaged. I've tried the service checker which shows no issues. I also have a Careline fitted.

Re: BT Landline not working

Harry666 — Sat, 26 Jul 2025 06:00:50 GMT

Just to add when I call my landline from a mobile it does ring - so the line is active. Just not gettng to my physical phone.