topic Re: Phone not working in Talk

Phone not working

Mk43 — Tue, 22 Jul 2025 12:59:53 GMT

Hi so basically I can't make or receive calls this is a recent occurrence just started yesterday I was wondering why this is happening or if it's a case that my number has changed cause I went on my sky account looked on my account a different number was there no clue why

Re: Phone not working

Mark39 — Tue, 22 Jul 2025 13:24:20 GMT

Can you tell us the background to this? Are you new to Sky Talk/Broadband? Or recently upgraded your broadband service?

Re: Phone not working

SuzieG1 — Tue, 22 Jul 2025 21:24:16 GMT

Mine isn't working either, did you get to the bottom for the reason for this ? Is yours still not working. Mine hadn't been working all day

Re: Phone not working

Daniel0210 — Wed, 23 Jul 2025 01:20:05 GMT

@SuzieG1

Same questions apply to you too then.

Re: Phone not working

SuzieG1 — Wed, 23 Jul 2025 07:19:25 GMT

I went to make a phone call on Tuesday morning and it just went dead. My husband tried to call me and he said it wasn't a recognised number, however my phone notified me I had missed a call from him. No I am not new to sky. No changes to my internet.

Re: Phone not working

SuzieG1 — Wed, 23 Jul 2025 07:24:28 GMT

I can't call sky as my phone won't connect either.

Re: Phone not working

Mk43 — Wed, 23 Jul 2025 07:43:49 GMT

no my phone calls are still not working and I've tried to reach out to sky no look whatsoever

Re: Phone not working

Mk43 — Wed, 23 Jul 2025 07:44:35 GMT

Same thing to me as well

Re: Phone not working

Mark39 — Wed, 23 Jul 2025 08:20:12 GMT

@Mark39 wrote:

Can you tell us the background to this? Are you new to Sky Talk/Broadband? Or recently upgraded your broadband service?

@Mk43, @SuzieG1 perhaps you didn't see my earlier post. The answers will help us in trying to help you.

Re: Phone not working

SuzieG1 — Wed, 23 Jul 2025 11:47:40 GMT

I have replied this above. Please eee my answers

Re: Phone not working

Mark39 — Wed, 23 Jul 2025 12:10:05 GMT

Thanks, @SuzieG1 ,

Try Sky's Service Status checker first for any known, significant issues in your area. If it doesn't show anything, try the connection test next, even if your broadband is ok. Links for both here: https://www.sky.com/help/articles/broadband-diagnostic-start

If neither shows any fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Phone not working

Mk43 — Wed, 23 Jul 2025 12:12:02 GMT

I am not new to sky and I haven't upgraded anything

Re: Phone not working

Mark39 — Wed, 23 Jul 2025 12:15:38 GMT

Thanks, @Mk43 . If you're able to dial 17070, does the recorded message play back the number you're expecting?