topic Re: Landline not connecting after fibre fitted. in Talk

Landline not connecting after fibre fitted.

Hughes67 — Tue, 22 Jul 2025 17:39:54 GMT

Recently have had open reach out to fit a new fibre cable. Since then no connection to landline phone. I've plugged into the modem but still not working,any help with this would be appreciated. I would have expected the open reach engineer to have done this

Re: Landline not connecting after fibre fitted.

Mark39 — Tue, 22 Jul 2025 18:55:08 GMT

Just to confirm - your phone should be plugged into your broadband Hub, not the ONT. Do you have a black Hub or a white one? When was your Sky service activated?

Re: Landline not connecting after fibre fitted.

TimmyBGood — Tue, 22 Jul 2025 19:06:26 GMT

@Hughes67 wrote:

I would have expected the open reach engineer to have done this

ISP voice service over optical fibre can take 24 hours to activate as it's largely software and database controlled: realistically there's nothing an Openreach field installer can do on the day. By definition FTTP is a world away from crimping copper wires together to create an electrical signalling circuit which Thomas Edison and Alexander Graham Bell would recognise.