https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037699#M95951 <P>It's common for activation of the landline service to take 24 hours or so. Is your phone plugged into your broadband Hub? Do you have a white Max Hub, or a black one?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 16 Jul 2025 21:15:01 GMT Mark39 2025-07-16T21:15:01Z https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037693#M95950 <P>Hi.&nbsp;</P><P>Had sky broadband connected today. All good except the phone. Cannot make or receive calls. No dial tone. I've gone through all of the help steps posted in this community. Phone was working fine with BT this morning. It's for my elderly mum with an emergency help device connected so important that it's fixed ASAP please. Thanks for any help</P> Wed, 16 Jul 2025 21:07:22 GMT https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037693#M95950 Morjim 2025-07-16T21:07:22Z https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037699#M95951 <P>It's common for activation of the landline service to take 24 hours or so. Is your phone plugged into your broadband Hub? Do you have a white Max Hub, or a black one?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 16 Jul 2025 21:15:01 GMT https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037699#M95951 Mark39 2025-07-16T21:15:01Z https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037713#M95952 <P>OK thanks. I wasn't aware of the 24 hour lag. Yes it's plugged into sky hub and the hub is black</P><P>Thank you</P> Wed, 16 Jul 2025 21:32:53 GMT https://helpforum.sky.com/t5/Talk/Phone-says-quot-check-phone-line/m-p/5037713#M95952 Morjim 2025-07-16T21:32:53Z