topic Re: Digital Phones compatibility in Talk

Digital Phones compatibility

BDS — Fri, 06 Sep 2024 07:36:36 GMT

Hi, I had my new Sky broadband service connected yesterday however I was unable to link my existing BT digital voice landline handsets to the new router.

The handsets do not have a traditional phone connection but simply connect to a power source.

I tried to link ('register') the handsets to the hub by following the on screen instructions (i.e. press the WPS button for 2 secs) however this didn't work.

Does anyone know if these BT handsets are simply not compatible with a Sky router, in which case i guess I'd have to buy new handsets, one of which would have to physically connect to the router.

Thanks

Re: Digital Phones compatibility

Highlinder — Fri, 06 Sep 2024 07:38:50 GMT

@BDS Those handsets from BT do not work with the Sky router. You would have to buy a normal phone that is DECT to use as your landline phone with Sky.

Re: Digital Phones compatibility

TimmyBGood — Fri, 06 Sep 2024 07:54:09 GMT

@BDS wrote:

Does anyone know if these BT handsets are simply not compatible with a Sky router, in which case i guess I'd have to buy new handsets, one of which would have to physically connect to the router.

BT chose to make its Digital Voice handsets to be compatible only with its own broadband and Hub: this is because of all the ISPs only BT actually manufactures phones (as it has for over a century). Routers from Sky and other ISPs use generic analogue handsets or DECT hardware, and not 'VOIP' or 'WiFi' units.

Re: Digital Phones compatibility

Kaye49 — Mon, 07 Jul 2025 14:16:05 GMT

Did you find a handset that works with the sky hub as im having the same problem my orignal bt phone wont work , so i bought a alcatel f860 voice which says its compatible with hub router box but still not working its so frustrating ive had no landline for over 10 days now

Re: Digital Phones compatibility

JimM1 — Mon, 07 Jul 2025 15:05:34 GMT

@Kaye49 Should be nothing wrong working wise with that model, you have plugged it into the back off the hub, and if you do have the Black SR203 hub then 4 GREEN lights are what is required. See the link below about the hub lights.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Digital Phones compatibility

Kaye49 — Mon, 07 Jul 2025 15:24:00 GMT

thank you - ive been on to sky again this afternnon after about a hour on the call of resetting the sky hub unplugging the open reach box etc they are saying its been escalated must be a issue with the port im awaiting a reply in the next 72 hours its very frustrrating !

Re: Digital Phones compatibility

JimM1 — Mon, 07 Jul 2025 15:26:11 GMT

@Kaye49 So you have the four green lights as per the link!

Re: Digital Phones compatibility

Kaye49 — Mon, 07 Jul 2025 15:28:31 GMT

yes all 4 lights are on the hub a dial tone on my ladland phone but wont ring out or take calls