topic Sky Landline keeps cutting out both at the Flat in High Green and at my Parents' in Stannington in Talk

Landline at new Flat cuts out constantly

MrRichAllen1976 — Sun, 25 May 2025 08:38:49 GMT

Above.

I got a new landline with a new number last Tuesday, and it seems to cut out a lot when I'm on the phone, I've reported it to my Brother, because the new account's in HIS name because the Aliens in the call centre won't talk to me because they don't understand my accent, but I don't think he's contacted them on the issue yet due to being busy with work and the kids.

Is this a known problem?

Re: Landline at new Flat cuts out constantly

TimmyBGood — Sun, 25 May 2025 08:54:30 GMT

@MrRichAllen1976 wrote:

Is this a known problem?

Sky Broadband supplies something like six million households with broadband and Sky Talk over Openreach circuits, so at any particular point in time there will be many thousands of individual problems.

Re: Landline at new Flat cuts out constantly

MrRichAllen1976 — Sun, 25 May 2025 21:05:57 GMT

@TimmyBGood That doesn't help my problem.

Care to try and actually be HELPFUL?

Re: Landline at new Flat cuts out constantly

GD1 — Sun, 25 May 2025 23:39:02 GMT

@MrRichAllen1976 If the account is in your brother's name only he can report it as you're not the account holder.

There would be no reason why you couldn't setup the account in your name had you done so you could have reported it yourself.

Re: Landline at new Flat cuts out constantly

MrRichAllen1976 — Wed, 28 May 2025 14:15:35 GMT

The reason I had the account set up in his name was because the non UK call centre drones don't understand me.

And I don't have the patience to translate my accent to Africans.

Sky Landline keeps cutting out both at the Flat in High Green and at my Parents' in Stannington

MrRichAllen1976 — Mon, 23 Jun 2025 12:59:59 GMT

Above.

We both have Sky landlines, and it's been reported from Mum that their landline keeps cutting out when I ring them from my own landline, however on inspection it turns out the problem's at their end and not mine.

My Brother is in charge of my own Sky account, should I get him to ring up and get an Engineer out to either mine or Mum's?

Re: Sky Landline keeps cutting out both at the Flat in High Green and at my Parents' in Stannington

Mark39 — Mon, 23 Jun 2025 13:06:14 GMT

@MrRichAllen1976 I've added your post to the previous thread you started, as it appears to be the same issue. The account owner (your mum?), or someone who Sky knows to be authorised to speak on behalf of the account owner will need to report it to Sky.

Re: Sky Landline keeps cutting out both at the Flat in High Green and at my Parents' in Stannington

MrRichAllen1976 — Mon, 23 Jun 2025 13:10:30 GMT

@Mark39 And Sky will do 2 things, chuff all and nowt.

Re: Sky Landline keeps cutting out both at the Flat in High Green and at my Parents' in Stannington

Mark39 — Mon, 23 Jun 2025 13:16:04 GMT

@MrRichAllen1976 wrote:

@Mark39 And Sky will do 2 things, chuff all and nowt.

Depends if their line tests detect a fault. For sure nobody else will do 'owt.