topic Re: Phone line not recognised in Talk

Phone line not recognised

Csinnicks — Fri, 20 Jun 2025 09:23:23 GMT

I changed my broadband to fibre on 16th June the engineer came out and set it up however my phone line has not worked since when anyone tries to call me is says the number is not recognised. So this has not been reconnected your end. I have called several times and no one is helping it is now day 5 and i an elderly with no phone. I need this resolved immediately.

Re: Phone line not recognised

Daniel0210 — Fri, 20 Jun 2025 09:27:15 GMT

@Csinnicks
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Is the landline phone now plugged into the back of the broadband hub (router)?

Re: Phone line not recognised

Mark39 — Fri, 20 Jun 2025 12:03:42 GMT

@Csinnicks wrote:

I have called several times and no one is helping it is now day 5 and i an elderly with no phone. I need this resolved immediately.

What has Sky said?

Is your phone plugged into your broadband Hub? If you have Fibre it won't work from a wall socket.