topic Re: cannot contact due to shut off time in Talk

cannot contact due to shut off time

Pete160 — Fri, 13 Jun 2025 10:21:31 GMT

I have been trying to contact my sister, but due to the short time of the ring tone, this is impossible. the lady is 87 years old and cannot spring to her feet to answer the phone which only rings 3 or 4 times. Not what I would call a service.

Re: cannot contact due to shut off time

Daniel0210 — Fri, 13 Jun 2025 10:30:56 GMT

@Pete160

I have moved your post from the Accessibility board. So does your sister have a Sky Talk landline?

Re: cannot contact due to shut off time

Pete160 — Fri, 13 Jun 2025 10:38:42 GMT

If my sistyer didn't have a sky talk shield number, there would not be much point in using this community forum!

Re: cannot contact due to shut off time

GD1 — Fri, 13 Jun 2025 10:41:44 GMT

@Pete160 If the account is in their name they would need to contact Sky, Sky won't deal with a 3rd party unless they are authorised.

Re: cannot contact due to shut off time

Daniel0210 — Fri, 13 Jun 2025 10:46:16 GMT

@Pete160

As you didnt post in the Talk board it was an educated guess it was a landline issue. It might have been a Sky mobile.

Her phone handset may have an option to change the number of rings before the call goes to voicemail.

Re: cannot contact due to shut off time

Mark39 — Fri, 13 Jun 2025 11:02:26 GMT

@Pete160 wrote:

I have been trying to contact my sister, but due to the short time of the ring tone, this is impossible. the lady is 87 years old and cannot spring to her feet to answer the phone which only rings 3 or 4 times. Not what I would call a service.

This has been raised before. I don't believe there's any way to alter the number of rings. It might be better to invest in her own answerphone and turn off Sky Voicemail