topic Landline phone not working in Talk

Landline phone not working

CopperKettle — Wed, 11 Jun 2025 09:13:37 GMT

Hi,

I had my fibre broadband installed on June 5th, it was also activated this day and I still can't receive or make phone calls via my landline phone.

The phone wire is connected to the white broadband hub.

Any help greatly appreciated.

Re: Landline phone not working

GD1 — Wed, 11 Jun 2025 09:57:15 GMT

@CopperKettle To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline phone not working

Lisa-P1987 — Wed, 11 Jun 2025 10:10:52 GMT

Thanks for escalating this. We’ve sent CopperKettle an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Landline phone not working

CopperKettle — Wed, 11 Jun 2025 10:40:43 GMT

Thank you, I'm chatting now.