topic Re: Landline not working since full fibre installation in Talk

Landline not working since full fibre installation

Caroline141 — Tue, 10 Jun 2025 20:30:39 GMT

My landline is not working following full fibre installation

Re: Landline not working since full fibre installation

caesarome — Tue, 10 Jun 2025 20:51:49 GMT

@Caroline141

When was your broadband activated as it can take up to 24 hours for the landline to start working.

Re: Landline not working since full fibre installation

Caroline141 — Tue, 10 Jun 2025 20:55:58 GMT

Last wednesday (4 June) .. didn't notice until this evening, when someone text me to say line not working

Re: Landline not working since full fibre installation

caesarome — Tue, 10 Jun 2025 21:09:43 GMT

Is your phone connect directly to your Sky Broadband hub ?

Re: Landline not working since full fibre installation

Caroline141 — Tue, 10 Jun 2025 22:01:48 GMT

Yes .. error code gone from phone screen, but not still unable to make or take calls

Re: Landline not working since full fibre installation

caesarome — Wed, 11 Jun 2025 04:41:43 GMT

@Caroline141

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Landline not working since full fibre installation

Mr+Flibbles+86 — Wed, 11 Jun 2025 07:10:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Landline not working since full fibre installation

Caroline141 — Wed, 11 Jun 2025 09:52:30 GMT

Hello .. my phone line is still not working

Re: Landline not working since full fibre installation

Mark39 — Wed, 11 Jun 2025 10:12:58 GMT

@Caroline141 you need to engage with the chat bubble. Sky won't be able to respond to you here.