topic Re: No phone calls in or out since install in Talk

No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 18:49:24 GMT

So I've no dial tone. Phones been down since installing the broadband and talk. Used the chat before and was told to check cables etc. boaught new cables to connect directly to the router and to the handset but nothing. Does the phone need to be a certain type if it's hardwired in?

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 18:52:05 GMT

@Mikesauns

Is the phone plugged into a mastersocket or the back of your sky router

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 18:53:50 GMT

Direct to router

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 18:57:22 GMT

@Mikesauns

Is this a full fibre connection?

When were you activated?

Re: No phone calls in or out since install

JimM1 — Sun, 08 Jun 2025 19:00:58 GMT

@Mikesauns What hub do you have from sky, if it is the SR203 black hub, do you have the four lights all lit green?

With the connection to the hub, you are plugged into the BT style connector marked UK and NOT the other one that is rj11 style.

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:00:56 GMT

It's full fibre 500. Activated about a month ago. Didn't realise I had no phone for first two weeks. Installer was rough and rushed. Didn't check or explain anything.

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 19:02:26 GMT

@Mikesauns

Is it a bt/ee digital voice phone

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:04:08 GMT

Re: No phone calls in or out since install

JimM1 — Sun, 08 Jun 2025 19:09:57 GMT

@Mikesauns Only seeing the power lead for the phone, are you sure it is plugged into the back of the hub?

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:11:47 GMT

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:12:32 GMT

Plugged in but quite an old phone. I assume because it can be connected with the correct plugs that it should be compatible?

Re: No phone calls in or out since install

JimM1 — Sun, 08 Jun 2025 19:16:50 GMT

@Mikesauns Yes if it is a Analogue style phone like you have should connect ok, see you have 4 lights so the hub has voice switched on to it, and that panasonic should be fine connection wise, have you popped it into the old Master socket to see that you also get no connection on it? Waiting on your pictures to be cleared.

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 19:19:01 GMT

@Mikesauns

Shouldn't matter how old the phone is skys phone adapter is backward compatible with any phone with a bt socket apart fro m bt digital voice. The check phone line error could be down to the wire not being correctly inserted or faulty .

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:19:16 GMT

It was left plugged into the old master box when they installed and it wasn't working. That started my asking questions to Sky regarding the phone. They offered a £20 off the bill for missing weeks of no phone and said about connecting to the hub, which I've now done but there doesn't seem to be any joy. Phone says 'check phone line'

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:21:31 GMT

It's two cables connected via a joining block. Perhaps that's the issue. No reason why either isn't working but I'll order a longer cable and try a one connection fix

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 19:24:01 GMT

@Mikesauns

That could be the issue. Try pc world, currys, dixons,argos for longer cable as opposed to any kind of extension

Re: No phone calls in or out since install

JimM1 — Sun, 08 Jun 2025 19:30:40 GMT

@Mikesauns Why two cables, normally just a cable RJ11 on one side and a BT style connector on the other. Has it been a mix and match before, always tricky, if it was working previous on the master socket, would expect it to be fine on the hub. You may just need to try phone elsewhere or new phone for the hub to test.

Re: No phone calls in or out since install

Mikesauns — Sun, 08 Jun 2025 19:32:48 GMT

I'll try all the above. Thanks for your help. Cheers

Re: No phone calls in or out since install

cookiemonsteruk — Sun, 08 Jun 2025 19:34:54 GMT

@Mikesauns

Try directly plugging the phone into the hub without any other extension type cables

@JimM1

Not sure if by joining bkock they mean microfilter or extension cable.

Re: No phone calls in or out since install

JimM1 — Sun, 08 Jun 2025 19:41:39 GMT

@cookiemonsteruk Could be that micro filter should not be an issue as long as it is a working filter, may just be an rj11 to rj11 cable, plugged that into the filter and no chance that will work for voice in anyway come a month off sunday's... Sometimes you just get some stupid cables sent in phone boxes, but if worked before in the Master socket then who knows, time to do swaps or check phone elsewhere.