topic Re: telephone number for reporting a fault in Talk

telephone number for reporting a fault

Shaun003 — Wed, 11 Sep 2024 08:32:55 GMT

Is there a telephone number I can use to report a fault?

The Openreach cable between two poles on my road has snapped and BT/Openreach say I have to report the fault to Sky.

Re: telephone number for reporting a fault

Daniel0210 — Wed, 11 Sep 2024 08:35:04 GMT

@Shaun003

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: telephone number for reporting a fault

Mark39 — Wed, 11 Sep 2024 08:36:03 GMT

@Shaun003 if you wish, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat?

Re: telephone number for reporting a fault

Shaun003 — Wed, 11 Sep 2024 13:22:42 GMT

Thanks.

have been able to contact them now.

shaun

Re: telephone number for reporting a fault

Christine106 — Tue, 03 Jun 2025 09:28:21 GMT

I can't contact sky

Re: telephone number for reporting a fault

Daniel0210 — Tue, 03 Jun 2025 09:29:15 GMT

@Christine106

See post 2 above.