topic Re: Talk Shield in Talk

Talk Shield

DamianGuereca — Sat, 31 May 2025 06:20:00 GMT

Hello,

I've had my Sky package for about three weeks now and when I log into my account to view/change my talk settings I see this:

Unfortunately we can't process your request online right now

Please try again later or alternatively view the status of your account.

Manage my account

Any ideas on this please ?.

Thank you in advance.

Damian

Re: Talk Shield

caesarome — Sat, 31 May 2025 09:18:17 GMT

@DamianGuereca

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Talk Shield

Greenfingers001 — Sat, 31 May 2025 10:01:30 GMT

Thanks for escalating this. We’ve sent @DamianGuereca an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.