topic Re: Help with sky/openreach to sky/city fibre call problem in Talk

Help with sky/openreach to sky/city fibre call problem

Suash — Mon, 19 May 2025 21:55:59 GMT

Had city fibre fit new wifi/internet/calls box today. They left said all was good but have now realised my landline is not working 😟

any advice welcome as I don't know what to do🙄 thanks

Re: Help with sky/openreach to sky/city fibre call problem

Mark39 — Mon, 19 May 2025 22:26:04 GMT

It can take 24 hours or so for the landline service activation to be completed. I'd leave it until tomorrow, then restart your Hub and the ONT, by switching off at the plug for an hour. If there's still no landline service at that point, do post back and we'll try to arrange some help for you.

Re: Help with sky/openreach to sky/city fibre call problem

Suash — Fri, 23 May 2025 17:59:28 GMT

Thanks all sorted now.

Re: Help with sky/openreach to sky/city fibre call problem

Vincent15 — Wed, 23 Jul 2025 17:56:32 GMT

I have similar problem as no longer able to connect landline to open reach box Can you clarify what is switch off for 24 hours and what is switched off for 1 hour

City fibre connection

Vincent15 — Wed, 23 Jul 2025 18:10:38 GMT

City fibre connected today-all working ok except for telephone landline- phone was plugged into open reach box connection but now phone in different room due to city fibre box position in house at front - open reach box on back room

telephone now connected to router and to power

any advise on what I should do to get landline working

Re: City fibre connection

GD1 — Wed, 23 Jul 2025 18:43:13 GMT

@Vincent15 wrote:

City fibre connected today-all working ok except for telephone landline- phone was plugged into open reach box connection but now phone in different room due to city fibre box position in house at front - open reach box on back room

telephone now connected to router and to power

any advise on what I should do to get landline working

Yes! read the post marked as answer by @Mark39