topic Re: LANDLINE NOT WORKING in Talk

LANDLINE NOT WORKING

Rob0409 — Fri, 16 May 2025 12:16:55 GMT

My landline is not working. I have tried all the steps suggested online and nothing helps. There is no dial tone at all. Phone screen says check phone line. When I ring the number from a mobile, it doesn't ring on the landline.

How can I get this resolved?

Re: LANDLINE NOT WORKING

GD1 — Fri, 16 May 2025 12:23:49 GMT

@Rob0409 When did it last work? Has there been any changes to your broadband setup?

Re: LANDLINE NOT WORKING

Daniel0210 — Fri, 16 May 2025 12:25:14 GMT

@Rob0409

Any recent changes to your broadband/Talk subscription?

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

Re: LANDLINE NOT WORKING

Rob0409 — Fri, 16 May 2025 12:51:07 GMT

Yes, a new sky hub incorporating broadband, landline & TV package, all as previous, just a new router. Tried the stuff in your link, thank you, no success.

Re: LANDLINE NOT WORKING

Rob0409 — Fri, 16 May 2025 12:52:33 GMT

All worked perfectly with my old router, just received a new one installed 4 days ago. Broadband & TV package work fine, just the landline.

Re: LANDLINE NOT WORKING

Mark39 — Fri, 16 May 2025 12:57:29 GMT

Do you have internet calls, with your phone plugged into your Sky Hub?

Re: LANDLINE NOT WORKING

Rob0409 — Fri, 16 May 2025 13:02:22 GMT

Sorry, I'm not sure what you mean exactly?