https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979707#M94898 <P>The box outside my property has gone brittle and broken. It holds the wires from the telegraph pole before connecting to the house. Who replaces this and who do I contact?</P> Sat, 10 May 2025 06:58:54 GMT mazza17 2025-05-10T06:58:54Z https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979707#M94898 <P>The box outside my property has gone brittle and broken. It holds the wires from the telegraph pole before connecting to the house. Who replaces this and who do I contact?</P> Sat, 10 May 2025 06:58:54 GMT https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979707#M94898 mazza17 2025-05-10T06:58:54Z https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979709#M94899 <P>It's Openreach who would replace it (anything related to the phone line up to the master socket in your home is their property and responsibility) but you would report it to Sky, assuming they're your phone/broadband provider.&nbsp;</P> <P>&nbsp;</P> <P>Sky might not be able to report it on to Openreach while your phone and broadband services are working ok.</P> Sat, 10 May 2025 07:04:26 GMT https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979709#M94899 Mark39 2025-05-10T07:04:26Z https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979713#M94900 <P>Many thanks but how do you report it to Sky ...is it a phone call as can't find anywhere online to do it and the VA is useless!</P> Sat, 10 May 2025 07:16:32 GMT https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979713#M94900 mazza17 2025-05-10T07:16:32Z https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979715#M94901 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1825653">@mazza17</a>&nbsp;</P> <P>Yes, call Sky by dialling 150 free from your Sky Talk landline.&nbsp;<BR /><BR />Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.</P> Sat, 10 May 2025 07:19:18 GMT https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979715#M94901 Daniel0210 2025-05-10T07:19:18Z https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979746#M94903 <P>All sorted contacted Sky by phone and then Open Reach with a number they gave me!</P> Sat, 10 May 2025 08:18:14 GMT https://helpforum.sky.com/t5/Talk/Replacing-a-connection-box-on-the-outside-of-my-property/m-p/4979746#M94903 mazza17 2025-05-10T08:18:14Z