topic Re: Landline not working since moving to Sky from BT in Talk

Landline not working since moving to Sky from BT

Toni811 — Wed, 07 May 2025 14:20:59 GMT

Will anybody help at Sky? I am on my own and need my landline for Health reasons

Re: Landline not working since moving to Sky from BT

GD1 — Wed, 07 May 2025 14:25:50 GMT

@Toni811 Is there a voice light on your hub? If so is your phone plugged into the UK Phone port on the hub?

When did your service with Sky go live?

Re: Landline not working since moving to Sky from BT

Mark39 — Wed, 07 May 2025 14:26:11 GMT

Is your phone handset plugged into your broadband Hub? Do you have a black Hub, or white? If it's a black Hub, is the Voice LED on the front panel lit? Amber or green?

Re: Landline not working since moving to Sky from BT

Toni811 — Wed, 07 May 2025 14:35:54 GMT

Yes to all answers I am in despair

Re: Landline not working since moving to Sky from BT

Mark39 — Wed, 07 May 2025 14:38:18 GMT

@Mark39 wrote:

Is your phone handset plugged into your broadband Hub? Do you have a black Hub, or white? If it's a black Hub, is the Voice LED on the front panel lit? Amber or green?

Re: Landline not working since moving to Sky from BT

Toni811 — Wed, 07 May 2025 14:46:13 GMT

Yes all lights on not sure where phone is plugged in to hub?

Re: Landline not working since moving to Sky from BT

GD1 — Wed, 07 May 2025 15:01:34 GMT

@Toni811 It should be the UK Phone port on the hub.

When did your service go live?

Re: Landline not working since moving to Sky from BT

Toni811 — Wed, 07 May 2025 15:07:13 GMT

Service went live last week Son has tried to sort it but to no avail

Re: Landline not working since moving to Sky from BT

GD1 — Wed, 07 May 2025 15:13:52 GMT

@Toni811 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working since moving to Sky from BT

Addie15 — Wed, 07 May 2025 15:37:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Toni811.