topic BT phone not working in Talk

Landline not working

BRIDGETG1 — Tue, 22 Apr 2025 09:52:35 GMT

Landline not been working for over a week. Can't make or receive calls.

Tried speaking to Sky but got cut off each time.

Logged problem via online form.

Tried calline by different mobiles. Sometimes no sound at all, sometimes engaged tone.

Really disappointed with this appalling service. Wish I stayed with BT.

Re: Landline not working

BRIDGETG1 — Tue, 22 Apr 2025 09:53:49 GMT

And I don't care about the ***** badges I just want my service fixed.

Re: Landline not working

Daniel0210 — Tue, 22 Apr 2025 09:57:33 GMT

@BRIDGETG1

We aren't responsible for you receiving badges via the forum. If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

BT phone not working

BRIDGETG1 — Fri, 02 May 2025 10:57:26 GMT

I see lots of discussions about landline telephones not working. I have a Sky Max Hub and a week ago my BT phone stopped working. No dial tone, nothing. If I call my number on my mobile the number is engaged.

Tried using really cheap phone and it works. Is there a BT phone that actually does work with the Sky Max Hub? I have tried calling Sky [removed]

Moderator notes: removed inappropriate comments

Re: BT phone not working

Daniel0210 — Fri, 02 May 2025 12:38:00 GMT

@BRIDGETG1 wrote:

Tried using really cheap phone and it works. Is there a BT phone that actually does work with the Sky Max Hub? [removed]

Moderator notes: removed inappropriate comments

@BRIDGETG1

Any standard DECT cordless phone or a corded phone should work. BT's phones which are designed to work with their Digital Voice service won't work if that's what your referring to.

Re: BT phone not working

Mark39 — Fri, 02 May 2025 12:34:20 GMT

@BRIDGETG1 wrote:

I see lots of discussions about landline telephones not working. I have a Sky Max Hub and a week ago my BT phone stopped working.

If you particularly want a BT phone, they do offer standard phones which will work with the Sky Hub. Just look for one which isn't intended for their Digital Voice service, as @Daniel0210 posted.