topic Re: Sky talk not working in Talk

Sky talk not working

M559T — Tue, 15 Apr 2025 17:52:39 GMT

Had fibre installed yesterday. Landline not working. Phone plugged into router but all I'm getting is a high pitched squeal. When I phone the number it says it's not recognised. Over 24 hours since installation. Help

Re: Sky talk not working

Mark39 — Tue, 15 Apr 2025 19:00:51 GMT

Do you have a white Max Hub, or a black one? If the latter, is the Voice LED on the front panel lit? Amber or green?

Re: Sky talk not working

M559T — Tue, 15 Apr 2025 19:13:19 GMT

Black one. Light on the front green

Re: Sky talk not working

Mark39 — Wed, 16 Apr 2025 08:04:24 GMT

It may be just a slightly delayed phone activation, but try restarting your Hub today by switching off at the plug for a few minutes.

If you still have no landline service, it may be as well to check with Sky. We can ask their messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Sky talk not working

M559T — Wed, 16 Apr 2025 08:49:01 GMT

Thanks Mark. Logged it on one of their forms and they told me they already knew about the problem, so hoping it gets resolved. So appreciate your help.