topic Re: Failure to transfer phone number in Talk

Failure to transfer phone number

Verycross1 — Tue, 15 Apr 2025 17:34:28 GMT

When arranging contract to include broadband and talk was assured old BT phone number which we've had for 60 years would be retained, Sky failed to do this and are now 'apparently' unable to get it back, so stressed angry and frustrated am considering cancelling whole package and looking for compensation. Any comments please?

Re: Failure to transfer phone number

Mark39 — Tue, 15 Apr 2025 17:37:47 GMT

When was the switch to Sky completed?

Re: Failure to transfer phone number

Verycross1 — Tue, 15 Apr 2025 17:39:30 GMT

27 March transfer completed

Re: Failure to transfer phone number

Mark39 — Tue, 15 Apr 2025 18:59:34 GMT

Sky say that most of the time you can keep your number. There may have been technical reasons on the day why it didn't happen.

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky

You could make a formal complaint - I would suggest in old-fashioned writing - to see if anything can be done: I believe there's a 31 day window within which it might conceivably be possible to retrieve your number. After that, it won't be possible.

https://www.sky.com/help/articles/how-to-make-a-complaint

It's unlikely that you'll be entitled to any compensation, in my opiion.