topic Re: Porting landline from Vodafone in Talk

Porting landline from Vodafone

Gav39 — Sat, 12 Apr 2025 09:36:25 GMT

I've just signed up to Sky and requested my landline be ported from Vodafone. The system didn't tell me until after the order was submitted that the number porting wasn't possible. I cancelled my order.

I contacted Vodafone who said there was no issue their end and my number was portable. I called Sky who said that their system showed the number was green and therefore portable.

I wanted to signup online to get the best deal so placed another order. Again the order confirmation says that the number transfer isn't possible. I don't want a new landline number. I've read online that I have about 30 days for the number to be ported. How can I get through to a deep technical team who can get my number transferred?

Re: Porting landline from Vodafone

Gav39 — Sat, 12 Apr 2025 09:42:18 GMT

I've just read that there is a dedicated team - sky number port team. How do I contact them? Can someone here get them to private message me?

Re: Porting landline from Vodafone

Mark39 — Sat, 12 Apr 2025 09:51:31 GMT

You can't contact the team directly. All calls are initially handled by the customer services team

Re: Porting landline from Vodafone

Gav39 — Sat, 12 Apr 2025 10:59:19 GMT

Thanks @Mark39 , I was hoping that they could contact me here via direct messaging.

Re: Porting landline from Vodafone

SKY1992bf — Sat, 12 Apr 2025 11:12:28 GMT

@Gav39 wrote:
I've just read that there is a dedicated team - sky number port team. How do I contact them? Can someone here get them to private message me?

the community messaging team who we can escalate too are the only team that we can contact but I know they can't handle number porting

Re: Porting landline from Vodafone

Gav39 — Sat, 12 Apr 2025 15:06:02 GMT

Thanks @SKY1992bf, is there anything I can do? Just keep calling Customer Services until I get through to someone that understands?

Re: Porting landline from Vodafone

SKY1992bf — Sat, 12 Apr 2025 15:15:01 GMT

@Gav39 wrote:
Thanks @SKY1992bf, is there anything I can do? Just keep calling Customer Services until I get through to someone that understands?

@Gav39 Unfortunately yes I think that is your only option