topic Re: Landline not working in Talk

Landline not working

CopperKettle — Thu, 03 Apr 2025 09:23:38 GMT

Landline not working for incoming and outgoing calls. Tried everything suggested but still not working.

Back in February I upgraded to the new white hub but have only recently found out about my landline having issues as its hardly ever used.

I even bought a new phone thinking that was the issue but still nothing, not even a ring tone.

Re: Landline not working

Mark39 — Thu, 03 Apr 2025 09:33:58 GMT

Do you have Internet calls (Sky VOIP)? It should be shown on your bills.

Re: Landline not working

CopperKettle — Thu, 03 Apr 2025 10:08:58 GMT

Thanks for replying.

It's not showing Internet calls on my sky talk bill.

Re: Landline not working

CopperKettle — Thu, 03 Apr 2025 10:29:18 GMT

This is what I have. Internet calls was never mentioned when I upgraded.

Re: Landline not working

Mark39 — Thu, 03 Apr 2025 10:32:04 GMT

Just to check, try plugging your phone, into the socket at the back of your Max Hub to see if that produces a dial tone.

If not, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Landline not working

CopperKettle — Thu, 03 Apr 2025 10:39:29 GMT

I've already tried that an nothing happens.

Thank you, a private online chat would be great.

Re: Landline not working

Mark39 — Thu, 03 Apr 2025 12:14:14 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

Mr+Flibbles+86 — Thu, 03 Apr 2025 12:15:13 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Landline not working

CopperKettle — Wed, 09 Apr 2025 07:47:31 GMT

Hi, me again!

I've had engineers out to fix the faults on the line but I'm still unable to receive or make calls from my landline. Its as dead as a dodo!

Any more help will be greatly appreciated.

Re: Landline not working

Mark39 — Wed, 09 Apr 2025 08:30:48 GMT

Try plugging your phone into your Max Hub just in case you do have Internet calls (I doubt it,but just to cover all the bases).

If not, we can refer you back to the messaging team, if you wish,.

Re: Landline not working

CopperKettle — Wed, 09 Apr 2025 08:40:51 GMT

I'd already tried that again just incase.

Please do refer me back to the messaging team.

Thank you for your continuing help.

Re: Landline not working

Mark39 — Wed, 09 Apr 2025 08:48:34 GMT

You're ahead,of me! OK, I've alerted Sky. Look out for the blue/red chat 'bubble' as before.

Re: Landline not working

CopperKettle — Wed, 09 Apr 2025 08:50:18 GMT

Haha

Thank you.

Re: Landline not working

Lisa-P1987 — Wed, 09 Apr 2025 08:54:34 GMT

Thanks for escalating this. We’ve sent an invite to chat.