topic Re: New fibre fitted in Talk

New fibre fitted

Bigden — Sat, 05 Apr 2025 12:36:27 GMT

Since new fiber fitted been having troubles with my phone. Now getting permanent engaged tone,not sure if phone or line...??

Re: New fibre fitted

Mark39 — Sat, 05 Apr 2025 12:47:44 GMT

Is your phone plugged into your broadband Hub?

Do you have a black broadband Hub, or white?

When was your new fibre service activated?

Re: New fibre fitted

Bigden — Sat, 05 Apr 2025 16:34:29 GMT

Thank you for your prompt reply

White hub and new fibre was installed 20/11/2024. Have had no troubles until the last 2 months

Re: New fibre fitted

Mark39 — Sat, 05 Apr 2025 17:05:42 GMT

First try factory resetting the Max Hub, by pressing the WPS button for 30 seconds.

If that doesn't resolve it, it's best reported to Sky. We can ask Sky's messaging team to contact you here (tomorrow) so that you can report it via a private online chat, if you wish.

Re: New fibre fitted

Bigden — Sat, 05 Apr 2025 18:10:00 GMT

Thanks Mark. Will try as you say. If no joy i will contact Sky in the morning. Thanks agin for your prompt reply's

Re: New fibre fitted

Bigden — Tue, 08 Apr 2025 15:08:39 GMT

For Mark39

I did reboot my modem, all's been working ok. Have ordered new answerphone because this one came out a the dark ages ( just like its owner) .thanks again Mark 39

Re: New fibre fitted

Mark39 — Tue, 08 Apr 2025 15:39:21 GMT

Glad it was easy to fix (in the end)!