topic Re: Land line not working in Talk

Land line not working

Shaz47 — Tue, 25 Mar 2025 11:13:40 GMT

Upgraded internet to fibre internet or working but no phone line what can I do

Re: Land line not working

Mark39 — Tue, 25 Mar 2025 11:22:33 GMT

When was your fibre service activated? Is your phone plugged into your broadband Hub? Do you have a black Hub or the white Max Hub?

Re: Land line not working

Shaz47 — Tue, 25 Mar 2025 11:27:11 GMT

Yes it plug in to the back of the hub and it is a black one

Re: Land line not working

Mark39 — Tue, 25 Mar 2025 11:32:56 GMT

@Mark39 wrote:

When was your fibre service activated? Is your phone plugged into your broadband Hub? Do you have a black Hub or the white Max Hub?

Re: Land line not working

Shaz47 — Tue, 25 Mar 2025 11:53:58 GMT

Yesterday

Re: Land line not working

Mark39 — Tue, 25 Mar 2025 13:18:10 GMT

Thanks. It can take a full 24 hours (sometimes longer) for activation of the phone service to be completed. Try restarting your Hub by switching off at the plug for a minute, to see if that prompts the Voice LED on the front panel to light.

If not, I'd suggest waiting until tomorrow, then trying a restart again, and if the Voice light is still unlit, reporting it to Sky. If you wish, post again at that time and we can ask Sky's messaging team to contact you here so that you can report it via a private online chat.