topic Re: Landline Issues with Sky Hub Broadband in Talk

Landline Issues with Sky Hub Broadband

CHXHQ — Mon, 24 Mar 2025 17:26:26 GMT

Hi all, We've now been upgraded to Sky Broadband Hub, our activation date is today, and I've received a text saying that it's now active, I've connected all our devices to the WiFi and is working fine? But I can't get the landline to work? Showing on screen "Check Phone Line" have followed the instructions in the manual with the connections the landlines is plugged into the "UK Phone" slot on the back of the hub?

Our Landline is a Panasonic (KX-TGC220E) Model. Is this still compatible? I've had this for 6 yrs? Checked with MySky and it's showing that I do have Internet calling?

Kindest Regards,

Tina & Jacob.

Re: Landline Issues with Sky Hub Broadband

caesarome — Mon, 24 Mar 2025 19:27:26 GMT

@CHXHQ

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Landline Issues with Sky Hub Broadband

Mark39 — Mon, 24 Mar 2025 19:56:49 GMT

@CHXHQ was this simply a new Hub to replace an existing one which is no longer supported? If so, and if your phone was previously plugged into a wall socket, you're unlikely to have internet calls, and your phone should continue to be plugged into your telephone wall socket

Re: Landline Issues with Sky Hub Broadband

CHXHQ — Tue, 25 Mar 2025 06:34:00 GMT

Good Morning, I've just got back home from work, I do night's and I've just checked it and I now have a green LED lit on voice... and the landline is back online... something must of happened during the night? But all is good now and working, I did check my account and "Sky Internet calls" is on my pack.

Many thanks.

Re: Landline Issues with Sky Hub Broadband

CHXHQ — Tue, 25 Mar 2025 06:35:31 GMT

We changed the hub, because our speed was slower... and we've had the previous hub for 3yrs... got a better deal too.