topic Re: Not Talk. No light on VOIP in Talk

Not Talk. No light on VOIP

CoastalSoul — Sat, 22 Mar 2025 09:17:31 GMT

I'm on Broadband (superfast one) and Talk but the VOIP light has yet to turn on.

Ive ran the troubleshoot guide and sent screenshots online 4 to 5 days ago.

How long does it take to hear back on the issues, normally?

Need the phone working as I'm now working from home.

Thanks

Re: Not Talk. No light on VOIP

CoastalSoul — Sat, 22 Mar 2025 09:21:24 GMT

Sorry title should say No Talk. No Light on VOIP.

No edit message option showing, apologies.

Re: Not Talk. No light on VOIP

caesarome — Sat, 22 Mar 2025 10:22:51 GMT

@CoastalSoul

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Not Talk. No light on VOIP

Greenfingers001 — Sat, 22 Mar 2025 11:25:10 GMT

Thanks for escalating this. We’ve sent @CoastalSoul an invite to chat.

Re: Not Talk. No light on VOIP

CoastalSoul — Sat, 22 Mar 2025 13:23:49 GMT

Thanks a mil. I'll keep an eye out for the bubble

Re: Not Talk. No light on VOIP

CoastalSoul — Sun, 23 Mar 2025 12:51:20 GMT

Been checking periodically. No chat bubble popping yet.

Is it a Monday to Friday thing?

Thanks in advance

Re: Not Talk. No light on VOIP

caesarome — Sun, 23 Mar 2025 13:51:44 GMT

Can you try a different browser @CoastalSoul as it should be there for you at the bottom of this page.

Re: Not Talk. No light on VOIP

CoastalSoul — Sun, 23 Mar 2025 17:28:18 GMT

Tried Chrome and Firefox. Im bubbleless, sorry.

Re: Not Talk. No light on VOIP

CoastalSoul — Tue, 25 Mar 2025 17:12:23 GMT

Chrome, Firefox and now installed Edge.

Nothing showing in terms of a chat bubble.

Re: Not Talk. No light on VOIP

Mark39 — Tue, 25 Mar 2025 17:20:57 GMT

@CoastalSoul the bubble would have gone by now, as it's only active for 48 hours.

I've re-escalated it, so keep an eye out again. Hopefully it will appear this time!

Re: Not Talk. No light on VOIP

Addie15 — Wed, 26 Mar 2025 08:27:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to @CoastalSoul.

Re: Not Talk. No light on VOIP

CoastalSoul — Wed, 26 Mar 2025 10:55:18 GMT

Thanks. I have a bubble now and initiated the chat.

Thanks!

Re: Not Talk. No light on VOIP

CoastalSoul — Thu, 27 Mar 2025 10:49:05 GMT

Do the chats disappear the next day?

I got into chat then was put over to an Ireland Rep.

Entered my details requested. No reply. Had to log out - real life things to do.

Logged in again today to see if there was any update this morning- and the chat has gone.

Re: Not Talk. No light on VOIP

Lisa-P1987 — Thu, 27 Mar 2025 11:05:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

The conversation does get closed if there is no reply after the close time for the evening which is 4.30pm for our ROI team.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not Talk. No light on VOIP

CoastalSoul — Thu, 27 Mar 2025 16:27:17 GMT

The chat did come up earlier Lisa. I initiated it but nooone has entered chat.

Its nearly 4.30pm so I'm afraid it hasnt been successful.

Do we try again tomorrow or is there a ROI number I can use to chat to one of the sky team?