topic Landline not working in Talk

Landline not working

Lost77 — Wed, 19 Mar 2025 07:53:42 GMT

My landline is not working. I have tried all the steps suggested online and nothing helps. There is no dial tone at all. Phone screen says check phone line. When I ring the number from a mobile, it doesn't ring on the landline.

How can I get this resolved?

Re: Landline not working

Daniel0210 — Wed, 19 Mar 2025 08:14:16 GMT

@Lost77

Any recent changes to your package? Is your broadband working okay? Has the phone been working okay up till now?

@Lost77 wrote:
How can I get this resolved?

As the last time you reported similar you didn't engage in the chat invite that was arranged for you, you may have to find other means of contacting Sky and reporting it.

Re: Landline not working

Lost77 — Wed, 19 Mar 2025 10:06:20 GMT

Broadband working fine. No changes to package. Landline has been down for at least 3 days.

Wasn't aware of any chat having been arranged previously, so apologies for having missed it.

Re: Landline not working

Daniel0210 — Wed, 19 Mar 2025 10:08:46 GMT

@Lost77

Back in 2022…
https://helpforum.sky.com/t5/Talk/Phone-Line-Fault/m-p/4140270#M78276

If we escalate this to Sky are you going to be able to participate?

Re: Landline not working

Lost77 — Wed, 19 Mar 2025 10:24:14 GMT

Yes, I am available to discuss with Sky.

Re: Landline not working

Daniel0210 — Wed, 19 Mar 2025 10:27:44 GMT

@Lost77

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Landline not working

Addie15 — Wed, 19 Mar 2025 10:56:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lost77.