topic Re: Fault on line - URGENT in Talk

Fault on line - URGENT

SkyFault1 — Tue, 18 Mar 2025 16:53:42 GMT

Reported on Sunday that my landline wasn't working using the online tool and an engineer has been booked, although no date. The internet is now also not working and I need a working connection urgently as my pacemaker is connected to the phoneline for remote monitoring.

Re: Fault on line - URGENT

Mark39 — Tue, 18 Mar 2025 17:03:29 GMT

Openreach's usual initial response time is 2 to 5 working days. You might wish to ask Sky if they can request a more urgent response.

If you have the means, it may be quickest to call, or otherwise we can ask their messaging team to contact you via so that you can ask them via a private online chat.

Re: Fault on line - URGENT

SkyFault1 — Tue, 18 Mar 2025 17:05:36 GMT

I tried the online assistant but it was useless and cannot find a contact number anywhere. How do I get someone to contact me?

Re: Fault on line - URGENT

Mark39 — Tue, 18 Mar 2025 17:09:22 GMT

@SkyFault1 wrote:

I tried the online assistant but it was useless and cannot find a contact number anywhere.

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

@SkyFault1 wrote:

How do I get someone to contact me?

The messaging team is not the online assistant bot. You chat online with a human adviser. Happy,to arrange it, if that's what you want to do.

Re: Fault on line - URGENT

SkyFault1 — Tue, 18 Mar 2025 17:17:11 GMT

Yes please, that would be most helpful

Re: Fault on line - URGENT

Mark39 — Tue, 18 Mar 2025 17:26:53 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fault on line - URGENT

Lisa-P1987 — Tue, 18 Mar 2025 17:43:49 GMT

Thanks for escalating this. We’ve sent SkyFault1 an invite to chat.