topic Re: Landline not working after transfer from bt in Talk

Landline not working after transfer from bt

Tasweer — Sun, 03 Nov 2024 22:29:53 GMT

I switched broadband and telephone line from bt to sky on Friday it went live , however my

landline still not working. Message I get when we call it is : temporarily unavailable "

I was not told it will take that long . It was just supposed to be delayed for that day only. Very unhappy as family need land line For emergency as they don't have mobile.

Re: Landline not working after transfer from bt

Mark39 — Sun, 03 Nov 2024 22:37:11 GMT

Is your phone plugged into your broadband Hub? Do you have a white Hub or black?

Re: Landline not working after transfer from bt

Tasweer — Sun, 03 Nov 2024 23:38:16 GMT

I have done all this the hub was plugged in and the telephone line . Everything is done correctly I even checked with sky on telephone and they said it looks like I've done everything I needed to. And to wait for line to transfer over. But normally it shouldn't take that long

i think and am worried the line will not transfer over with my old number

Re: Landline not working after transfer from bt

Tasweer — Sun, 03 Nov 2024 23:43:25 GMT

I have a white hub

Re: Landline not working after transfer from bt

Mark39 — Mon, 04 Nov 2024 08:16:37 GMT

I assume Sky has asked you to factory reset the Hub.

There's a known issue with the white Hub affecting some customers which results in delayed activation of the Talk service. As you've already reported it to Sky, it's a matter of waiting for it to complete. Recent posts here suggest it can take a couple of weeks.

Re: Landline not working after transfer from bt

Tasweer — Mon, 04 Nov 2024 13:37:53 GMT

Yes matter of waiting but that's way too long to be without a telephone

Re: Landline not working after transfer from bt

Chloe142 — Tue, 05 Nov 2024 20:02:23 GMT

I sympathise with you, I have been waiting pushing 5 weeks and I still have no landline

Re: Landline not working after transfer from bt

IJTB — Sun, 05 Jan 2025 16:04:46 GMT

4 weeks with the same problem. Sky just ping you from pillar to post. Very annoying for what is their failure on their part to port the phoneline over correctly.

Re: Landline not working after transfer from bt

Chloe142 — Sun, 05 Jan 2025 16:23:15 GMT

I totally agree with you, it's unacceptable , well over 3 months without a landline, I said it before and I'll say it again, you don't buy a tv and only half the screen works, same old waffle we are working on it in the background, I have never experienced such a service from anybody

Re: Landline not working after transfer from bt

Helen205 — Tue, 18 Mar 2025 05:59:39 GMT

Have you got your phone line yet? We are waiting but am planning on cancelling while contract and going back to bt as no phone line is surely a breach of contract as no providing services agreed?

Re: Landline not working after transfer from bt

Chloe142 — Tue, 18 Mar 2025 18:48:12 GMT

it took Sky over 3 months to get our phone line working, we had the new Sky max hub white, there answer send us the older black hub as they couldn't understand why the phone line don't work, however works with the black hub