topic Re: Sky talk in Talk

Sky talk

Kathybowes — Thu, 13 Mar 2025 14:20:22 GMT

my phonline is currently saying 'check phone line' on the screen

Re: Sky talk

Mark39 — Thu, 13 Mar 2025 15:10:07 GMT

What checks have you made?

Re: Sky talk

Kathybowes — Fri, 14 Mar 2025 09:46:34 GMT

Thank you for your reply.

I've done All the basic checks and check setups on the sky website but still not working.

Re: Sky talk

Mark39 — Fri, 14 Mar 2025 09:58:17 GMT

Try the line connection here first, even if your broadband is working ok. It's quick and if it detects a fault you'll be able to book an engineer there and then. Let is know the result.

https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, it's best reported to Sky. We can ask their messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Sky talk

Kathybowes — Mon, 17 Mar 2025 12:07:49 GMT

Thank you for the reply of my last message.
The line connection comes back 'all good'

Be great if I could speak to someone via online chat if that's available please?

Re: Sky talk

caesarome — Mon, 17 Mar 2025 13:13:40 GMT

@Kathybowes

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky talk

Lisa-P1987 — Mon, 17 Mar 2025 13:18:13 GMT

Thanks for escalating this. We’ve sent Kathybowes an invite to chat.

Re: Sky talk

Kathybowes — Mon, 17 Mar 2025 13:55:42 GMT

I'd just like to say a huge thank you to Mark who sent me a link for a live chat with Sky, turns out a fault on the line and it's getting sorted asap. Great community feedback on this feed so a huge thank you to all who responded to me. Kath