https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938850#M93957 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a>&nbsp;</P> <P>Try the below line test. Disregard it saying it will test your broadband <A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">https://www.sky.com/help/articles/fix-phone-problems-start</A>&nbsp;</P> <P>&nbsp;</P> Mon, 17 Mar 2025 11:33:18 GMT Daniel0210 2025-03-17T11:33:18Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938844#M93956 <P>My phone line is not working. Can not receive or make calls says&nbsp; check phone line. Broadband is working fine been with sky 11 years and never had a problem</P> Mon, 17 Mar 2025 11:19:06 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938844#M93956 tinytears1984 2025-03-17T11:19:06Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938850#M93957 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a>&nbsp;</P> <P>Try the below line test. Disregard it saying it will test your broadband <A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">https://www.sky.com/help/articles/fix-phone-problems-start</A>&nbsp;</P> <P>&nbsp;</P> Mon, 17 Mar 2025 11:33:18 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938850#M93957 Daniel0210 2025-03-17T11:33:18Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938862#M93958 <P>I have done that and says everything is working fine. I have also tried changing handset ect nothing is working&nbsp;</P> Mon, 17 Mar 2025 11:39:45 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938862#M93958 tinytears1984 2025-03-17T11:39:45Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938865#M93959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a>&nbsp;</P> <P>Any recent changes to your subscription? Has the line been working up til now?&nbsp;</P> Mon, 17 Mar 2025 11:43:12 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938865#M93959 Daniel0210 2025-03-17T11:43:12Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938869#M93960 <P>No changes to subscription, and only yesterday I realised so don't know how long it's not been working as don't use it often&nbsp;</P> Mon, 17 Mar 2025 11:45:16 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938869#M93960 tinytears1984 2025-03-17T11:45:16Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938874#M93961 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a>&nbsp;</P> <P>Have you an alternative means (mobile) of reporting this to Sky so they can pass the issue to Openreach? Alternatively we can ask the Messaging Team on here to get in touch.&nbsp;</P> Mon, 17 Mar 2025 11:47:33 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938874#M93961 Daniel0210 2025-03-17T11:47:33Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938879#M93962 <P>Can you ask the messaging team to contact me please thanks in advance</P> Mon, 17 Mar 2025 11:51:30 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938879#M93962 tinytears1984 2025-03-17T11:51:30Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938886#M93963 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a>&nbsp;<BR />I’ve escalated your post to Sky and their Messaging Team should contact you later. <BR /><BR />Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have<STRONG> 48 hours </STRONG>to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within <STRONG>48 hours </STRONG>the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically. <BR /><BR />This link explains what happens. <BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Mon, 17 Mar 2025 11:57:35 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938886#M93963 Daniel0210 2025-03-17T11:57:35Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938909#M93965 <P>Thank you very much</P> Mon, 17 Mar 2025 12:06:35 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938909#M93965 tinytears1984 2025-03-17T12:06:35Z https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938934#M93969 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2376004">@tinytears1984</a></SPAN>.</P> Mon, 17 Mar 2025 12:45:19 GMT https://helpforum.sky.com/t5/Talk/My-phone-line-is-not-working/m-p/4938934#M93969 Addie15 2025-03-17T12:45:19Z