topic Keeping landlines number in Talk

Keeping landlines number

IanADA — Tue, 11 Mar 2025 08:12:52 GMT

I have just switched from Vodafone to Sky and asked Sky to keep my landlines number. They have ignored my request and given a new number. Can I insist that Sky give me the old landline number? I get the feeling that Sky ignore their customers.?

Re: Keeping landlines number

Daniel0210 — Tue, 11 Mar 2025 08:17:36 GMT

@IanADA

You can request but not insist. See this link

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky-a

and in particular this section

Most of the time you can keep your existing landline number when moving to Sky Talk. Just let us know your existing number and your landline provider when you order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number.

Re: Keeping landlines number

ritz1 — Tue, 11 Mar 2025 17:41:02 GMT

They do ignore and they need to be brought to justice.

My experience was buried into another thread.

You can reclaim your old number by cancelling and re-contracting. Doing so you will lose all benefits of on-line contracts (cheaper and possibly with vouchers). And you will be without connectivity for about 10-15 days.