topic Re: Full fibre and landline in Talk

Full fibre and landline

Des88 — Fri, 14 Feb 2025 12:55:09 GMT

I can receive calls on my phone , but unable to make calls because of the high pitched noise

Re: Full fibre and landline

caesarome — Fri, 14 Feb 2025 13:23:57 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Full fibre and landline

Mark39 — Fri, 14 Feb 2025 13:24:18 GMT

Is your phone plugged into your broadband Hub? When was your full fibre service activated?

Re: Full fibre and landline

Des88 — Mon, 17 Feb 2025 09:19:24 GMT

My phone is connected into the hub,full fibre was fitted on 23rd Jan. I have had several calls from Sky ,had the hub replaced ,bought a new phone, still unable to make calls,answer call system is normal also calls in,but unable to make calls,after dialling ,normal dialling tone then no connection and high pitched noise. Awaiting another small from sky this afternoon.. Thanks for any help.

Re: Full fibre and landline

Des88 — Mon, 17 Feb 2025 09:24:27 GMT

Thanks for your prompt reply. I am awaiting another call from Sky this afternoon. They have already sent a new hub,I have replaced my phone,but the problem still persists. Regards.

Re: Full fibre and landline

Des88 — Thu, 27 Feb 2025 14:49:04 GMT

Still no success despite many calls from Sky, buying a new phone with answering machine,Sky promised to call themselves or have 'Openreach' call within 72. hrs .No call in 7 days! What next?

Re: Full fibre and landline

DesperateDave — Fri, 28 Feb 2025 17:44:42 GMT

We are having an identical problem ! No outgoing calls happening but incoming is fine. Is this a SKy / Openreach issue or have we got something wrong?

Re: Full fibre and landline

Mark39 — Fri, 28 Feb 2025 17:59:56 GMT

@Mark39 wrote:

Is your phone plugged into your broadband Hub? When was your full fibre service activated?

@DesperateDave see the above.

Re: Full fibre and landline

DesperateDave — Fri, 28 Feb 2025 18:08:27 GMT

Hi there,

Yes, it's plugged in to the hub and it was installed about 2 weeks ago.

Our calls to Sky Technical have been extensive and they say our wiring looks fine ( they asked me to send pix) They conclude that the system is working fine. They suggested getting a neighbour to bring over a phone to test it.....I mean, really?

We bought a new phone and it's still the same.issue. Incoming is fine and outgoing goes nnowhere. What are my options here

Re: Full fibre and landline

Mark39 — Fri, 28 Feb 2025 18:34:28 GMT

@DesperateDave do you have a white Max Hub or a black one? If you have a white Hub, try resetting it by pressing the WPS button for 30 seconds.

If it's still the same, or if you have a black Hub, you're best going back to Sky. We can ask their messaging team to contact you here so that you can follow it up via a private online chat, (probably tomorrow now) if you wish?

Re: Full fibre and landline

DesperateDave — Fri, 28 Feb 2025 19:52:15 GMT

It's a black one Mark.

We have all 4 lights glowing green btw.

Feel free to get their messaging Team to contact me again. I am out until after 3pm though....

Re: Full fibre and landline

Mark39 — Fri, 28 Feb 2025 19:54:09 GMT

@DesperateDave wrote:

Feel free to get their messaging Team to contact me again.

I can't see where they've contacted you previously?

Re: Full fibre and landline

DesperateDave — Fri, 28 Feb 2025 22:52:57 GMT

Sorry Mark, This is on behalf of my mother in law (nearly 89) who was persuaded to go with Fibre and didnt realise it would be the end of her beloved phone line. SoI have spent 2 hours talking to them on her mobile rather than mine!

Happy to pm you my mobile if it helps?

Re: Full fibre and landline

Mark39 — Sat, 01 Mar 2025 09:45:50 GMT

Ah OK. Do Sky have a note in their records that you're authorised to speak to them on behalf of your mother in law? Or is the account in your name?

Re: Full fibre and landline

DesperateDave — Sat, 01 Mar 2025 14:57:47 GMT

We have POA but I think she called them in this case and handed the phone to me!

we we through everything and sent pix but engineers insist it's fine Sky end

Re: Full fibre and landline

Mark39 — Sat, 01 Mar 2025 15:28:45 GMT

If you've registered the POA with Sky - see the link - we can ask the messaging team to contact you here. If not, you'll have to do as you did last time, I'm afraid.

https://www.sky.com/help/articles/third-party-assistance