topic Re: Phone line not working in Talk

Phone line not working

SeanWalsh — Thu, 27 Feb 2025 13:20:14 GMT

Got a text on the 15 Jan about me Sky Broadband not working. Then on the 23 Jan a text saying sorry for the delay and today still not working

Re: Phone line not working

Daniel0210 — Thu, 27 Feb 2025 13:39:19 GMT

@SeanWalsh

So have you contacted Sky to see if they've had an update from Openreach?

Re: Phone line not working

SeanWalsh — Thu, 27 Feb 2025 13:46:31 GMT

Yes phone line is not working cant make calls . Back in Jan at 1130 got a text about issuses again on the 23/Jan text about the delay and still not working.

Re: Phone line not working

Daniel0210 — Thu, 27 Feb 2025 13:48:44 GMT

@SeanWalsh

You will need to contact Sky for the latest info. Perhaps call from a mobile or via social media if possible. It does seem to be taking a while to fix.

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband is a domestic set up there is no extra or quicker support for those working from home.

Re: Phone line not working

SeanWalsh — Thu, 27 Feb 2025 13:59:16 GMT

SORRY cant make the call . Can you get SKY to call me

Re: Phone line not working

Daniel0210 — Thu, 27 Feb 2025 14:20:22 GMT

@SeanWalsh

Sky won't call you I'm afraid. They won't know who you are anyway as your Sky accounts aren't linked to your Community username.