topic Re: Fast fibre broadband in Talk

Fast fibre broadband

Jill38 — Wed, 26 Feb 2025 10:45:01 GMT

I don't know what phones to buy sky told me only the one phone plugged into router will work now i can't have a second phone after getting fast fibre broadband! Help as i need a phone which i can take about the house as im disabled but they keep telling me no that having an additional phone wont work! The only phone that works is the one plugged into router! Help

Re: Fast fibre broadband

Mark39 — Wed, 26 Feb 2025 10:50:13 GMT

@Jill38 you'll be relieved to know the adviser was wrong. You just need a standard cordless DECT phone. The base station plugs into your broadband Hub and a handset (or handsets) which you can place wherever you wish, or carry with you communicates wirelessly with the base station.

Re: Fast fibre broadband

Daniel0210 — Wed, 26 Feb 2025 10:56:18 GMT

@Jill38

The extensions just need to be connected to a normal electrical plug socket for charging.

Re: Fast fibre broadband

Jill38 — Wed, 26 Feb 2025 11:14:34 GMT

Thank you! They said just the one thats plugged into router will work i can't have a second phone as my landline is no longer operated from original line which is no longer available so I only can have the one plugged into router cos it's something called 'voice' is all i have now! Cannot have a second phone cos off something 'voice' I can only have the one plugged into router

Re: Fast fibre broadband

Mark39 — Wed, 26 Feb 2025 11:34:39 GMT

@Jill38 that's partly correct in that a phone only works from the connection to your Hub.

But if you use a DECT cordless phone, it's the base station that needs to be plugged into the Hub. The cordless phone handset or handsets then connect via the base station. They don't need any other connection (except to the charger that comes with the DECT phone)

Re: Fast fibre broadband

TimmyBGood — Wed, 26 Feb 2025 13:01:36 GMT

@Jill38 wrote:

it's something called 'voice' is all i have now!

That's the label on the Hub LED rather than the name of the service (which is 'Sky Talk Internet Calls'). It's also possible they were getting confused with 'BT Digital Voice'.

The advisor was probably trying to tell you that internal cabled extension sockets won't work, rather than you can only have one handset: multiple DECT phones running from a single router socket are entirely normal.

Re: Fast fibre broadband

Kelsingra — Wed, 26 Feb 2025 14:45:53 GMT

Hey @Jill38

As you mentioned that you are disabled, I wanted to make sure that you know about our Accessibility Team who can give you extra support if needed.

Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/

Thank you for joining our Community Forum! 🙂

Re: Fast fibre broadband

pugsley — Thu, 29 May 2025 14:33:06 GMT

you just need a set of cordless phones , 2/3/4 how ever many , then you just plug main base unit into router with a cord and put all others where you like as long as a power socket is near for them to charge up ! The base unit basically connects all phones to the network , i use sky talk !