https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921842#M93683 <P>Is your phone plugged into a wall socket? Or the back of your Sky broadband Hub?</P> Tue, 25 Feb 2025 10:59:17 GMT Mark39 2025-02-25T10:59:17Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921837#M93682 <P>My cordless BT3750 does not ring for incoming calls. It just started doing this yesterday, with no issues since I got it in 2023.&nbsp; If I call from my mobile, I can see that it is 'ringing' by the light flashing. When I pick up the handset I can talk to my mobile and vice versa. I have researched various solutions and it seems to be an Openreach problem called Bell Not Ringing (BNR), but how do I report this to Openreach if they say it is a Sky problem and Sky says it is an Openreach problem - an endless cycle!</P> Tue, 25 Feb 2025 10:48:58 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921837#M93682 SheepPenguin 2025-02-25T10:48:58Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921842#M93683 <P>Is your phone plugged into a wall socket? Or the back of your Sky broadband Hub?</P> Tue, 25 Feb 2025 10:59:17 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921842#M93683 Mark39 2025-02-25T10:59:17Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921853#M93684 <P>Hi . In a master wall socket, same as it has been since I got it.</P> Tue, 25 Feb 2025 11:12:29 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921853#M93684 SheepPenguin 2025-02-25T11:12:29Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921858#M93685 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4339458">@SheepPenguin</a>&nbsp;wrote:<BR /> <P>Hi . In a master wall socket, same as it has been since I got it.</P> <HR /></BLOCKQUOTE> <P>Does your master phone socket have separate ports for phone and broadband? Or just the one?</P> Tue, 25 Feb 2025 11:17:12 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921858#M93685 Mark39 2025-02-25T11:17:12Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921860#M93686 <P>Also, if I go in the handest menu and check something eg blocked numbers, handset volume, it will ring the first time I try to call from my mibile and then goes silent again on the next try...<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Tue, 25 Feb 2025 11:18:26 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921860#M93686 SheepPenguin 2025-02-25T11:18:26Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921864#M93687 <P>separate ports</P> Tue, 25 Feb 2025 11:19:12 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921864#M93687 SheepPenguin 2025-02-25T11:19:12Z https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921894#M93688 <P>Try the connection test here first (because it's easy) even if your broadband is ok. If it doesn't detect a fault,&nbsp; you'll need to report it to Sky.&nbsp;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P>&nbsp;</P> <P>We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?</P> Tue, 25 Feb 2025 11:46:24 GMT https://helpforum.sky.com/t5/Talk/Landline-phone-does-not-ring-for-incoming-calls/m-p/4921894#M93688 Mark39 2025-02-25T11:46:24Z