topic getting message ;Line cord error' on my land line through sky in Talk

getting message ;Line cord error' on my land line through sky

bettyboop2 — Sun, 09 Feb 2025 20:17:48 GMT

anyone help. Getting message Line cord error on land line. i have rung it on my mobile and it rings on my mobile but not on land line. cant get dialling tone at all

Re: getting message ;Line cord error' on my land line through sky

GD1 — Sun, 09 Feb 2025 20:26:05 GMT

@bettyboop2 Have you made any changes to your broadband package recently? If not when was the last time your line was working.

Re: getting message ;Line cord error' on my land line through sky

bettyboop2 — Sun, 09 Feb 2025 21:27:24 GMT

No change to broadband and it was working yesterday afternoon. Didn't realise it wasn't working until this evening.

Re: getting message ;Line cord error' on my land line through sky

GD1 — Mon, 10 Feb 2025 03:11:51 GMT

@bettyboop2 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: getting message ;Line cord error' on my land line through sky

Greenfingers001 — Mon, 10 Feb 2025 08:50:02 GMT

Thanks for escalating this. We’ve sent @bettyboop2 an invite to chat.

Re: getting message ;Line cord error' on my land line through sky

Tom-W19 — Wed, 12 Feb 2025 09:13:33 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.