topic Phone line dead after activation in Talk

Phone line dead after activation

Rixy7356 — Sun, 09 Feb 2025 11:28:22 GMT

I switched to Sky from Talk Talk on 28 January. Tv and broadband are working fine but the landline telephone has not worked since switchover (12 days later)

I have tried the help bot but they do not respond to phone faults when selecting broadband and talk.

can anyone help or provide a contact number

Re: Phone line dead after activation

Mark39 — Sun, 09 Feb 2025 11:31:23 GMT

Is your phone plugged into your broadband Hub? Do you have the white Max Hub or a black one?

Note that if you switched from BT and your phone was designed to work with their Digital Voice service, it won't work with Sky.

Re: Phone line dead after activation

Rixy7356 — Sun, 09 Feb 2025 11:40:39 GMT

I have the white hub and the phone is connected into the appropriate port.

it's a Panasonic phone and base and if memory serves it's worked with BT, Talk Talk and Virgin Media in the past.

Would fitting an line filter work before I purchase a new phone.

Re: Phone line dead after activation

GD1 — Sun, 09 Feb 2025 11:49:09 GMT

@Rixy7356 Is the voice light on the hub illuminated?

Using a filter won't help as the Broadband and phone service are already filtered by the hub.

Re: Phone line dead after activation

Rixy7356 — Sun, 09 Feb 2025 11:52:45 GMT

It's the white hub so there is only one white light on the front of the hub which is illuminated

Re: Phone line dead after activation

Mark39 — Sun, 09 Feb 2025 15:28:58 GMT

@Rixy7356 wrote:

I have the white hub and the phone is connected into the appropriate port.

it's a Panasonic phone and base and if memory serves it's worked with BT, Talk Talk and Virgin Media in the past.

Would fitting an line filter work before I purchase a new phone.

A filter won't make any difference, I'm afraid. First thing to try is to factory reset the Hub, by pressing the WPS button for 30 seconds. If that doesn't restore your phone service, it's best reported to Sky. If you post again, we can ask Sky's messaging team to contact you here so that you can report it then via a private online chat, if you wish.

Re: Phone line dead after activation

Rixy7356 — Mon, 10 Feb 2025 11:19:25 GMT

Good morning

ive purchased a new simple handset phone and connected it to the hub. I've reset the hub for 30+ seconds and there is still no dial tone

Re: Phone line dead after activation

GD1 — Mon, 10 Feb 2025 11:32:16 GMT

@Rixy7356 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Phone line dead after activation

Tom-W19 — Mon, 10 Feb 2025 11:34:18 GMT

Thanks for escalating. We've sent an invite to @Rixy7356.