topic Re: House landline not working in Talk

House landline not working

Alishba — Thu, 06 Feb 2025 13:15:46 GMT

Hi my phone landline is not working it says check the line on it can't make calls or receive any calls

Re: House landline not working

GD1 — Thu, 06 Feb 2025 13:24:47 GMT

@Alishba Has there been any changes to your broadband hub? When was the last time it was working?

Re: House landline not working

Alishba — Thu, 06 Feb 2025 13:27:24 GMT

Hi it was working fine 2 days ago and now it stopped working it says check phone line

Re: House landline not working

GD1 — Thu, 06 Feb 2025 13:28:42 GMT

@Alishba To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: House landline not working

Greenfingers001 — Thu, 06 Feb 2025 13:47:52 GMT

Thanks for escalating this. We’ve sent @Alishba an invite to chat.