topic Re: VOIP phone not calling out in Talk

VOIP phone not calling out

mindyskip — Thu, 30 Jan 2025 11:13:49 GMT

Hi there,

I've had my new Sky WIFI Max Hub for a week, and ever since it was installed, my Polycom VVX441 has a dial tone but does not dial out or receive calls in.

My son-in-law has high speed Sky Fibre B/B, but with a black router/hub. ( not sure what the "name" of his router is ).

I took my Polycom phone around to his house and it works fine there.

Need this phone to operate for work, and I know there are many posts regarding this here, but I can't see any "fix" being made known.

Help, please.

Re: VOIP phone not calling out

Mark39 — Thu, 30 Jan 2025 11:18:45 GMT

Is your phone is connected via one of the ethernet ports at the rear of the Hub?

Do be aware that Sky don't support business use of their landline/broadband services.

Re: VOIP phone not calling out

mindyskip — Sat, 01 Feb 2025 07:46:39 GMT

I put that it was for work thinking it would be treated more urgently. I am retired now but have the voip phone in my office and still use it to make calls whilst in there.
Now it isn't working I keep having to go downstairs to make calls while not being able to access my pc at the same time.

Re: VOIP phone not calling out

Mark39 — Sat, 01 Feb 2025 09:22:41 GMT

Unfortunately not. Sky only provide a domestic service - you'd need to sign up with a business broadband provider such as Sky for Business in order to obtain a faster response time.

As per my previous post:

@Mark39 wrote:

Is your phone is connected via one of the ethernet ports at the rear of the Hub?

Re: VOIP phone not calling out

TimmyBGood — Sat, 01 Feb 2025 09:31:34 GMT

@mindyskip

The 'fix' for issues between a SIP phone (which that model is) and a white Max Hub is to log the issue with Sky for them to address through an individual firmware reversion.

Re: VOIP phone not calling out

Lisa-P1987 — Sat, 01 Feb 2025 11:12:33 GMT

Thanks for escalating this. We’ve sent mindyskip an invite to chat.

Re: VOIP phone not calling out

Lisa-P1987 — Mon, 03 Feb 2025 11:36:03 GMT

We are still looking to help you mindyskip . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks