topic Re: Landline not working after full fibre installed in Talk

Landline not working after full fibre installed

KJC123 — Sun, 02 Feb 2025 14:02:39 GMT

Had full fibre installed 2 days ago but my landline isn't working. It' s a black hub and only 3 out of 4 lights are lighting up, the voice one is the one thats off. We've tried re connecting numerous times but still nothing. We really need our landline connected.

Re: Landline not working after full fibre installed

Mark39 — Sun, 02 Feb 2025 14:08:02 GMT

First try restarting your Hub by switching off at the plug for 30 seconds. I assume your phone is plugged into the Hub. It won't work from a wall socket.

Re: Landline not working after full fibre installed

KJC123 — Sun, 02 Feb 2025 14:09:36 GMT

I've done that numerous times. I think the issue is the voice light wont light up like the others.

Re: Landline not working after full fibre installed

Mark39 — Sun, 02 Feb 2025 14:10:36 GMT

Best reported to Sky, then. We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish?

Re: Landline not working after full fibre installed

KJC123 — Sun, 02 Feb 2025 14:12:01 GMT

yes please as I've tried phoning and not getting anywhere. Thanks

Re: Landline not working after full fibre installed

Mark39 — Sun, 02 Feb 2025 14:14:13 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working after full fibre installed

KJC123 — Sun, 02 Feb 2025 14:15:20 GMT

Ok thanks

Re: Landline not working after full fibre installed

Lisa-P1987 — Sun, 02 Feb 2025 14:45:16 GMT

Thanks for escalating this. We’ve sent KJC123 an invite to chat.