topic Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router. in Talk

purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Distichodus — Wed, 29 Jan 2025 19:45:18 GMT

purchased Panasonic KX-TGE823 phones which need to plug into my sky router. Did that but after charging phones will not work.

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Mark39 — Wed, 29 Jan 2025 19:54:48 GMT

Did a standard corded phone work when plugged into your router? Are you new to Sky broadband/landline? If so, when was your service activated? Do you have a black Hub, or white?

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Distichodus — Wed, 29 Jan 2025 20:02:32 GMT

former phone dis not connect ro router or phone socket just had own mains supply. box is black had sky 10-16 years

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

PandJ2020 — Wed, 29 Jan 2025 20:21:09 GMT

@Distichodus wrote:
... just had own mains supply.

Phones need more than just a power supply.

They need to be connected to a dedicated phone socket or compatible socket on router. A router would usually need a RJ11 adapter.

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Mark39 — Wed, 29 Jan 2025 20:28:50 GMT

@Distichodus wrote:

former phone dis not connect ro router or phone socket just had own mains supply. box is black had sky 10-16 years

Does your broadband Hub have an LED on the front panel labelled 'Voice' and if so is it lit?

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Distichodus — Wed, 29 Jan 2025 21:03:06 GMT

it does have such a light which is NOT lit

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Mark39 — Wed, 29 Jan 2025 21:11:52 GMT

@Distichodus that would suggest that you don't have Internet calls, and your phone's base station needs to be plugged into your wall phone socket, not your rputer.

Either,that, or there's a fault with your phone service.

Try the wall socket.

Re: purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

TimmyBGood — Wed, 29 Jan 2025 22:42:54 GMT

@Distichodus wrote:

purchased Panasonic KX-TGE823 phones which need to plug into my sky router.

Have you been specifically told by Sky that plugging into the router is now required at your address?

The target date for the national switch-off of PSTN is now revised to December 2026, and your area may not be scheduled for changeover yet, in which case moving the handsets over is only required on new broadband orders or upgrades.