topic No landline in Talk

No landline

steve+z — Tue, 28 Jan 2025 20:34:10 GMT

Since last Fridsy 24th when fibre broadband installed I have no landline cables connected no dialling tone

Re: No landline

Mark39 — Tue, 28 Jan 2025 21:49:15 GMT

Is your phone plugged into your broadband Hub?

Re: No landline

caesarome — Tue, 28 Jan 2025 21:51:35 GMT

@steve+z wrote:
I have no landline cables connected no dialling tone

Is your phone line plugged into your broadband hub ?

Re: No landline

steve+z — Wed, 29 Jan 2025 08:34:47 GMT

Yes and I've rebooted it since

Re: No landline

Mark39 — Wed, 29 Jan 2025 08:40:05 GMT

Do you have a black Hub or a white Max Hub? If it's the black one, is the Voice light on the front panel lit green or amber?

Re: No landline

steve+z — Thu, 30 Jan 2025 06:01:05 GMT

Yes plugged in

Re: No landline

GD1 — Thu, 30 Jan 2025 06:25:21 GMT

@steve+z To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts