topic NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL in Talk

NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Soupy1 — Tue, 28 Jan 2025 09:26:23 GMT

I switched to Sky 4 days ago and was assured that I could use my landline with my existing number. I came to use my landline yesterday but it's not working. I've plugged it directly into the hub and can't make wireless calls either. I've tried making a call on my new Sky mobile and guess what - no mobile signal either. Sky's live chat doesn't seem to be working and am completely stuck. I have a 90 year old disabled lady in the house who needs contact with local doctors and hospital/emergency services and I need contact with two local hospitals because six months go I had a serious life-changing limb injury and am having ongoing treatment in two hospitals. I really don't know what to do.

Re: NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Mark39 — Tue, 28 Jan 2025 09:30:00 GMT

Do you have a black Sky Hub? Or white? Is your phone a standard cable phone?

Re: NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Soupy1 — Tue, 28 Jan 2025 09:31:20 GMT

It's white and a standard connection

Re: NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Soupy1 — Tue, 28 Jan 2025 09:35:49 GMT

@Mark39 It's white and a standard cable phone

Re: NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Mark39 — Tue, 28 Jan 2025 09:37:06 GMT

First try factory resetting the Hub, by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's best reported to Sky.

We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: NO LANDLINE, NO WIRELESS CALLS, NO MOBILE PHONE SIGNAL

Soupy1 — Tue, 28 Jan 2025 09:58:25 GMT

@Mark39 Thank you, that worked in terms of being able to make a call wirelessly so I've reported the landline problem. Thank you for your help.