topic Landline not receiving in Talk

Landline not receiving

Judy80 — Fri, 24 Jan 2025 17:43:40 GMT

Can this be resolved?

Re: Landline not receiving

Mark39 — Fri, 24 Jan 2025 17:58:59 GMT

Welcome to the Community @Judy80 . Just so you know, we're customers here,. It's unlikely that Sky will reply to your post. Can you give us some background details? Are you new to Sky Talk (landline)? Or has your Talk service with Sky worked ok, up to now?

Re: Landline not receiving

Judy80 — Sun, 26 Jan 2025 12:22:32 GMT

Thanks. New to Sky and hub set up meant our current landline was changed for calls to come / go via Sky, internet. We can make calls this way but not receive-- callers get ' unavailable, mail box is full '

Re: Landline not receiving

Mark39 — Sun, 26 Jan 2025 13:34:44 GMT

@Judy80 I'm assuming your phone is plugged into your broadband Hub. Do you have a black Hub? Or white? If it's the black one, is the LED labellled 'Voice' on the front panel lit? Amber? Or Green? When was your service activated?

Re: Landline not receiving

Judy80 — Sun, 26 Jan 2025 15:10:57 GMT

Ours is a white hub with a single steady white light -- which was green/ amber/ red during set up. Thanks

Re: Landline not receiving

Mark39 — Sun, 26 Jan 2025 15:12:41 GMT

@Judy80 and....

@Mark39 wrote:

@Judy80 I'm assuming your phone is plugged into your broadband Hub. Do you have a black Hub? Or white? If it's the black one, is the LED labellled 'Voice' on the front panel lit? Amber? Or Green? When was your service activated?