https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883438#M93041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4305105">@TP17</a>&nbsp;<BR />Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Thu, 16 Jan 2025 13:15:57 GMT Daniel0210 2025-01-16T13:15:57Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881387#M93003 <P>As above. The 3 phone hand sets all show line cord error. Please check. I've disconnected all 3 devices and then re connected but not solved problem. TV and mobile phones are working.</P> Tue, 14 Jan 2025 17:17:07 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881387#M93003 TP17 2025-01-14T17:17:07Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881397#M93004 <P>Are you new to Sky broadband/landline? Or has your Sky landline worked OK up to now?</P> Tue, 14 Jan 2025 17:27:15 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881397#M93004 Mark39 2025-01-14T17:27:15Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881475#M93006 <P>We've had Sky for over 10 years</P> Tue, 14 Jan 2025 18:31:18 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4881475#M93006 TP17 2025-01-14T18:31:18Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883374#M93038 <P>I've also noticed that the Texacom alarm which is on bells only is showing ATS path fault which I can't remove. Does this suggest a problem with the telephone line.</P> Thu, 16 Jan 2025 12:04:18 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883374#M93038 TP17 2025-01-16T12:04:18Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883426#M93039 <P>Have you reported it to Sky?</P> Thu, 16 Jan 2025 13:06:18 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883426#M93039 Mark39 2025-01-16T13:06:18Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883437#M93040 <P>I have. Response says my problem will be dealt with within 72 hours&nbsp;</P> Thu, 16 Jan 2025 13:13:03 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883437#M93040 TP17 2025-01-16T13:13:03Z https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883438#M93041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4305105">@TP17</a>&nbsp;<BR />Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Thu, 16 Jan 2025 13:15:57 GMT https://helpforum.sky.com/t5/Talk/Phones-show-line-cord-error-and-can-t-dial-or-receive-on-them/m-p/4883438#M93041 Daniel0210 2025-01-16T13:15:57Z