topic Re: Home phone, check phone line in Talk

Home phone, check phone line

Ladyboxer — Mon, 13 Jan 2025 12:05:45 GMT

There's been a recent spate of -10 weather (North Scotland) and now the temps have risen and everything currently thawing.

My home phone handsets are saying "check phone line" I've done all the usual wee bits but to no avail.

Broadband etc working fine.

Could it be the weather has affected it or something else?

Thanks

Re: Home phone, check phone line

Mark39 — Mon, 13 Jan 2025 19:57:28 GMT

It might conceivably be weather related. Does your phone plug into your broadband Hub, or a wall socket? Has your landlione with Sky been working ok up to now?

Re: Home phone, check phone line

Ladyboxer — Tue, 14 Jan 2025 08:27:27 GMT

Thank you for your reply. Plugged directly into master socket. Yep no problems til now.

Re: Home phone, check phone line

Mark39 — Tue, 14 Jan 2025 09:34:44 GMT

@Ladyboxer try Sky service checker here first, in case there's a known outage in your area: https://servicestatus.sky.com/#/uk/issues

If not, try the simple connection test here next: https://www.sky.com/help/articles/broadband-diagnostic-start

It may not detect a fault if your broadband is ok, but it's easy to do, so worth a try.

Let us know how you get on with both.

Failing that, you'll need to report it to Sky. We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish.