topic Re: please check the line cord error in Talk

please check the line cord error

333cazza — Mon, 13 Jan 2025 10:53:25 GMT

This message has suddenly appeared on my phone display. Internet connection ok and so is tv. Have unplugged reset and checked cables message still appears.

Re: please check the line cord error

Daniel0210 — Mon, 13 Jan 2025 11:21:31 GMT

@333cazza

Have you other means of calling Sky to report the fault?

Re: please check the line cord error

333cazza — Mon, 13 Jan 2025 11:23:05 GMT

no i do not

Re: please check the line cord error

Daniel0210 — Mon, 13 Jan 2025 11:26:10 GMT

@333cazza
I’ve escalated your post to Sky and their Messaging Team should contact you later. They can check the line and if an external fault is found they'll notify Openreach for you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: please check the line cord error

333cazza — Mon, 13 Jan 2025 11:28:26 GMT

Thank you very much for your asistance on this daniel, very much appreciated.

Re: please check the line cord error

Lisa-P1987 — Mon, 13 Jan 2025 11:45:36 GMT

Thanks for escalating this. We’ve sent 333cazza an invite to chat.